Your customers are always in charge even if they’re not only right. Discover how to serve customers so they will grow your business. Micah Solomon joins Andy to discuss how any business can create systems that deliver stellar customer service.
3:03: How Do Businesses Define Customer Service?
6:03: How Is The Customer Always In Charge?
9:03: How Do You Build “Breathing Space” With Your Customers?
13:59: How Do You Balance Policy With Customer Service?
18:00: Why Should You Never Treat Every Customer The Same?
19:46: What Is “Automatic Positivity?
22:24: Why Does The Best Customer Service Begin With Problem Solving?
24:45: How Does “Anticipatory Customer Service” Lead To Success?