SUMMARY:

Successful businesses master language that influences behavior. Whether you’re making a sale, negotiating a contract or hiring the right employee, understanding behavior and language is a vital tool. Shelle Rose Charvet, a specialist on influence and persuasion, joins Andy.

SHOW NOTES:

7:24: How Does A Person Begin To Learn The Skill Of Persuasion?

16:40: How Do Selling & Persuading Differ?

29:03: What’s The Best Way To Get Someone To Call You Back?

39:19: How Do You Successfully Deal With An Angry Customer?

44:59: How Do You Persuade Someone To Lend You Money For A Business?